Australian shipping terms
- Free Shipping Australia wide for purchases over $200.00
- Items in stock WILL ship same business day.
- Not in stock items will usually take 2-3 days to ship.
After ordering online, you will receive an email confirmation from Bella Pelle containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at firstname.lastname@example.org.
- Customers who shop on the Bella Pelle online store may return UNOPENED and UNUSED products within 14 days of purchase for an exchange or credit. Bella Pelle cannot accept returned products that have been opened or used, and will only accept the return if it is accompanied with an original Bella Pelle website receipt of purchase.
- Returns accepted for faulty products. Pictures of the damage must be sent to email@example.com within 3 days of receiving the package in order for a credit to be issued. Cost of shipping will be credited back to you. Proof of shipping cost required. New products will be posted once the faulty products are returned and received.
- We cannot take any responsibility for any items that are lost in transit or for incorrect mailing addresses. It is the customers responsibility to ensure correct details are provided with every order.
- If you experience an adverse reaction to the products you will be refunded the full amount and cost of shipping once products are returned to Bella Pelle. Proof of shipping cost required. Please contact Bella Pelle to discuss if this occurs.
- For all returns please email firstname.lastname@example.org
- International Shipping Available at an additional cost.
The fine print
- All shipments via Australia Post.
- Upon shipping, you will be provided with a tracking number, which can be used to track your parcel via Australia Post online tracking system.
- Additional postage charges will apply in the case when items are returned to Bella Pelle as a result of not being collected from the destination post office. $10 for orders within Australia.